Contact

Talk to Albion, however suits you

Phone, branch, secure message or this form — pick whichever gets you an answer fastest.

+44 7347 935835
Mon–Fri 8am–8pm, Sat 9am–2pm

190+ branches across the UK, most open six days a week.

Log on to the app to send a message tied to your account.

+44 7347 935835, available 24 hours a day, every day.

Send a message

Not urgent? Write it down here

Write to us and we'll get right back to you.

Before you call

I think I've been scammed — what do I do first?

Call our fraud line immediately on +44 7347 935835. If you've shared your PIN or password, freeze your card in the app straight away too.

I've lost my card — what happens now?

Freeze it instantly in the app, then order a replacement from the same screen. A new card usually arrives within 3–5 working days.

Can I book a branch appointment?

Yes — call your local branch directly or ask through secure message once you're logged on, and we'll hold a slot for you.